Privacy Policy

We are committed to protecting your privacy. We use the information we collect from you via the website to efficiently fulfil your order. We do not sell, trade or rent your information to others.

When you order, we need to know your name, e-mail address, delivery address, card billing address, credit or debit card number and expiry date. This allows us to process and fulfil your order.

We also ask for your telephone number enabling us to contact you should there be any issue with your order. For some international deliveries this number may be given to the courier company in order to assist delivery to you.

By using our website, you consent to the collection and use of this information by An English Hand for the above-mentioned purposes.

Data Protection Act

Our data collection and storage is governed by the rules of the UK Data Protection Act and other associated legislation. We do not keep or store any records of your credit card detail once a purchase has been made and we are not a registered data user under the Data Protection Act.

Changes to Privacy Policy

If we change our privacy policy we will post these changes to the website thus informing users of changes to the information we collect. If you have any queries or concerns, please contact us at

Credit Card Security

When an order is placed via our website the transaction information is encrypted using 128-bit SSL (Secure Socket Layer) certificates. We do not store any credit card information on our system. All credit card transactions are processed using Stripe, an approved card payment solutions provider for most major banks and credit cards.

Intellectual Property

The website and its content are protected by intellectual property rights, including copyright, trademarks and design rights. An English Hand reserves its rights in respect of this.

Unless expressly authorised by us, it is strictly forbidden to copy, download, adapt, alter, modify, rent, lease, loan, sell, distribute or create derivative works of any content of the website, in whole or in part.

Copyright in the design, text, imagery and graphics contained in this website is held by An English Hand Ltd. Copyright and intellectual property rights held by any other body or person whose products, text or images are shown on this web site are expressly reserved for the owner of these rights.

Appropriate action will be taken if any company or individual is found to be infringing the aforementioned design rights, copyright or trademarks.